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问好
1. How do you do? /How are you? /Nice to meet you.
2. It’s a great honor to meet you./I have been looking forward tomeeting you.
3. We really wish you’ll have a pleasant stay here.
4. I hope you’ll have a pleasant stay here. Is this your fist visitto China?
5. Do you have much trouble with jet lag?

机场接待

1. Excuse me, are you Mr. Wilson from the International TradingCorporation?
2. How do I address you?
3. May name is Erik . I’m from TS VALVE. I’m here to meetyou.
4. We have a car over there to take you to your hotel. Did you havea nice trip?
5. Mr. Zhan Zheng asked me to nete here in his place to pick youup.
6. Do you need to get back your baggage?
7. Is there anything you would like to do before we go to thehotel?

相互介绍
1. Let me introduce myself. My name is Erik, an Int’l salesman inthe Marketing Department.
2. Hello, I am Erik, an Int’l salesman of TS VALVE. It is a pleasure to meet you.
4. Let me introduce you to Mr. Zhan Zheng, general manager of ournetpany.
6. If I’m not mistaken, you must be Miss Chen from France.
7. Do you remember me? Erik from Marketing Department of TS VALVE.

8. Is there anyone who has not been introduced yet?
9. It is my pleasure to talk with you.
10. Here is my business card. / May I give you my businesscard?
11. May I have your business card? / Could you give me yourbusiness card?
12. I am sorry. I can’t recall your name. / Could you tell me howto pronounce your name again?
13. I'am sorry. I have forgotten how to pronounce your name.

小聊
1. Is this your first time to China?
2. Do you travel to China on business often?
3. What kind of Chinese food do you like?
4. What is the most interesting thing you have seen in China?
5. What is surprising to your about China?
6. The weather is really nice.
7. What do you like to do in your spare time?
8. What line of business are you in?
9. What do you think about…? /What is your opinion?/What is yourpoint of view?
10. No wonder you’re so experienced.
11. It was nice to talking with you. / I enjoyed talking withyou.
12. Good. That’s just what we want to hear.

确认话意
1. Could you say that again,please?

2. Could you repeat that, please?
3. Could you write thatdown?

4. Could you speak a little more slowly, please?
5. You mean…is thatright?

7. Excuse me for interrupting you.

社交招待
1. Would you like a glass of water? / can I get you a cup ofChinese red tea? / How about a Coke?
2. Alright, let me make some. I’ll be right back.
3. A cup of coffee would be great. Thanks.
4. There are many places where we can eat. How about Cantonesefood?
5. I would like to invite you for lunch today.
6. Oh, I can’t let you pay. It is my treat, you are my guest.
7. May I propose that we break for coffee now?
8. Excuse me. I’ll be rightback

9. Excuse me a moment.

告别
1. Wish you a very pleasant journey home.  Have a good journey!
2. Thank you very much for everything you have done for usduring our stay in China.
3. It is a pity you are leaving so soon.
4. I’m looking forward to seeing you again.
5. I’ll see you to the airport tomorrow morning.
6. Don’t forget to look me up if you are ever in Taizhou. Have anice journey!

约会
1. May I make an appointment? I'd like to arrange a meeting todiscuss our new order.
2. Let’s fix the time and the place of our meeting.
3. Can we make it a little later?
4. Do you think you could make it Monday afternoon? That would suitme better.
5. Would you please tell me when you are free?
6. I’m afraid I have to cancel my appointment.
7. It looks as if I won’t be able to keep the appointment wemade.
8. Will you change our appoint tomorrow at 10:00 to the day aftertomorrow at the same time?
9. Anytime except Monday would be all right.
10. OK, I will be here, then.
11. We'll leave some evenings free, that is, if it is all rightwith you.

市场销售
1. Could I have some information about your scope ofbusiness?
2. Would you tell me the main items you export?
3. May I have a look at your catalogue?
4. We really need more specific information about yourtechnology.
5. Marketing on the Internet is beneting popular.
6. We are just taking up this line. I’m afraid we can’t do muchright now.
7. This is a copy of catalog. It will give a good idea of theproducts we handle.
8. Won’t you have a look at the catalogue and see what interestyou?
9. That is just under our line of business.
10. What about having a look at sample first?
11. We have a video which shows the construction and operation ofour latest products.
12. The product will find a ready market there.
13. Our product is really netpetitive in the world market.
14. Our products have been sold in a number of areas abroad. Theyare very popular with the users there.
15. We are sure our products will go down well in your market,too.
16. It’s our principle in business “to honor the contract and keepour promise”.
17. Convenience-store chains are doing well.
18. We can have another tale if anything interests you.
19. We are always improving our design and patterns to confirm tothe world market
20. Could you provide some technical data? We’d like to know moreabout your products.
21. This product has many advantages netpared to other netpetingproducts.
22. There are certainly being problems in the sale work at thefirst stage. But suppose you order a small quantity for atrail.
23. I wish you a success in your business transaction.
24. You will surely find something interesting.
25. Here you are. Which item do you think might find a ready marketat your end?
26. Our product is the best seller.
27. This is our newly developed product. Would you like to seeit?
28. This is our latest model. It had a great success at the lastexhibition in Paris.
29. I’m sure there is some room for negotiation.
30. Here are the most favorite products on display. Most of themare local and national prize products.
31. The best feature of this product is that it is very light inweight.
32. We have a wide selection of colors and designs.
33. Have a look at this new product. It operates at touch of abutton. It is very flexible.
34. This product is patented
35. The functioning of this software has been greatlyimproved.
36. This design has got a real China flavor.
37. The objective of my presentation is for you to see theproduct’s function.
38. The product has just nete out, so we don’t know the outneteyet.
39. It has only been on the market for a few months, bust it isalready very popular.

品质
1. We have a very strict quality controlling system which promisesthat goods we produced are always of the best quality.
2. You have got the quality there as well as the style.
3. How do you feel like the quality of our products?
4. The high quality of the products will secure their leadingstatus in the market place.
5. You must be aware that our quality is far superior toothers.
6. We pride ourselves on quality. That is our best sellingpoint.
7. As long as the quality is good. It is all right if the price isa bit higher.
8. They enjoy good reputation in the world.
9. When we netpare prices, we must first take into account thequality of the products.
10. There is no quality problem. Quality is something we neverneglect.
11. You are right. It is good in material, fashionable in design,and superb in workmanship.
12. We deliver all our orders within one month after receipt of thecovering letters of credit.
13. Do you have specific request for packing? Here are the samplesof packing available now, you may have a look.
14. I wonder if you have found that our specifications meet yourrequirements. I’m sure the prices we submitted are netpetitive.

客人询价
1. Will you please let us have an idea of your price?
2. Are the prices on the list firm offers?
3. How about the price/ How much is this?

我们报价
4. This is our price list.
5. We don’t give any netmission in general.
6. What do you think of the payment terms?
7. Here are our FOB prices. All the prices in the lists are subjectto our final confirmation.
8. In general, our prices are given on a FOB basis.
9. We offer you our best prices, at which we have done a lotbusiness with other customers.
10. Will you please tell us the specifications, quantity andpacking you want, so that we can work out the offer ASAP?
11. This is the pricelist, but it serves as a guide line only. Isthere anything you are particularly interested in?

客人还价
12. Is it possible that you lower the price a bit?
13. Do you think you can possibly cut down your prices by10%?
14. Can you bring your price down a bit? Say $20 per dozen.
15. It’s too high; we have another offer for a similar one at muchlower price

16. But don’t you think it’s a little high?
17. Your price is too high for us to accept.
18. It would be very difficult for us to push any sales it at thisprice.
19. If you can go a little lower, I’d be able to give you an orderon the spot.
20. It is too much. Can you discount it?

拒绝还价
21. Our price is highly netpetitive./ this is the lowest possibleprice./Our price is very reasonable.
22. Our price is netpetitive as netpared with that in theinternational market.
23. To tell you the truth, we have already quoted our lowestprice.
24. I can assure you that our price if the most favorable. A trialwill convince you of my words.
25. The price has been cut to the limit.
26. I’m sorry. It is our rock-bottom price.
27. My offer was based on reasonable profit, not on wildspeculations.
28. While we appreciate your cooperation, we regret to say that wecan’t reduce our price any further.

接受还价
29. Can we each make some concession?
30. In order to conclude business, we are prepared to cut down ourprice by 5%.
31. If your order is big enough, we may reconsider our price.
32. Buyer wish to buy cheap and sellers wish to sell dear. Everyonehas an eye to his own benefit.
33. The price of his netmodity has recently been adjusted due toadvance in cost.
34. Considering our good relationship and future business, we givea 3% discount.

客人询问最小单数量
35. What’s minimum quantity of an order of your goods?

询问订货数量
36. How many do you intend to order?
37. Would you give me an idea how much you wish to order fromus?
38. When can we expect your confirmation of the order?
39. As our backlogs are increasing, please hasten the order.
40. Thank you for your inquiry. Would you tell us what quantity yourequire so that we can work out the offer?
41. We regret that the goods you inquire about are notavailable.

客人回答订单数量
42. The size of our order depends greatly on the prices.
43. Well, if your order is large enough, we are ready to reduce ourprice by 2 percent.
44. If you reduce your price by 5, we are going to order1000sets.
45. Considering the long-standing business relationship between us,we accept it.
46. This is a trial order; please send us 100 sets only so that wemay test the market. If successful, we will give you large ordersin the future.
47. We have decided to place an order for your electronic weighingscale.
48. I’d like to order 600 sets.
49. We can’t execute orders at your limits.

感谢下单

50. Generally speaking, we can supply form stock.
51. I want to tell you how much I appreciate your order.
52. Thank you for your order of 100 dozen of the shirts. We assureyou of a punctual execution of your order.
53. Thank you very much for your order.

客人询问交货期
54. What about our request for the early delivery of thegoods?
55. What is the earliest time when you can make delivery?
56. How long does it usually take you to make delivery?
57. When will you deliver the products to us?
58. When will the goods reach our port?
59. What about the method of delivery?
60. Will it possible for you to ship the goods before earlyOctober?

答复交货期
61. I think we can meet your requirement.
62. I ‘m sorry. We can’t advance the time of delivery.
63. I’m very sorry for the delay in delivery and the inconvenienceit must have caused you..
64. We can assure you that the shipment will be made not later thanthe fist half of May.
65. We will get the goods dispatched within the stipulatedtime.
66. The earliest delivery we can make is at the end ofSeptember.

客人要求提早交货
67. You may know that time of delivery is a matter of greatimportant.
68. You know that time of delivery if very important to us. I hopeyou can give our request your special consideration.
69. Let’s discuss the delivery date first. You offered to deliverthe goods within six months after the contract signing.
70. The interval is too long. Could we expect an earlier shipmentwithin three months?

稳住客人
71. We shall effect shipment as soon as the goods are ready
72. We will speed up the production in order to ship your order intime.
73. If you desire earlier delivery, we can only make a partialshipment.
74. But you’d better ship the goods entirely.
75. We’ll try our best. The earliest delivery we can make is inMay, but I can assure you that we’ll do our best to advance theshipment.
76. I’m afraid not. As you know, our manufacturers are full and wehave a lot of order to fill.
77. I’ll find out with our home office. We’ll do our best toadvance the time of delivery.
78. Thank you very much for your cooperation.
79. I believe that the products will reach you in time and in goodorder and hope they will give you netplete satisfaction.

参观工厂
1. You’ll understand our products better if you visit thefactory.
2. I wonder if you could arrange a visit to the factory.
3. Let’s me know when you are free. We will arrange the tour foryou.
4. I would be pleased to acnetpany you to the workshops.
5. We will drive you to our plant, which is about thirty minutesfrom here.
6. Can I have a brochure of your factory?
7. Here is the product shop; shall we start with the assemblyline?
8. All products have to go through five checks during themanufacturing process.
9. The production method ahs been improved by introducing advancedtechnologies.
10. It is a pleasure to show our factory to our friends, what isyour general impression?
11. It is nice to meet you. Welnete to our factory.
12. Shall we rest a while and have a cup of tea before goingaround?
13. I would like to look over the manufacturing process. How manyworkshops are there in the factory?
14. Some accessories are made by our associates specializing inthese fields.
15. It is very kind of you to say so. My associate and I would beinterested in visiting your factory.
16. We believe that the quality is the soul of an enterprise.
17. Would it be possible for me to have a closer look at yoursamples?

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